Frequently Asked Questions
Why contidata?
We are the market leader in the field of payment systems in company catering. contidata has been around for 35 years - with over 1,000 customers in Germany alone, we have a customized and reliable solution for every requirement.
Which industries does contidata support?
Our products are independent of the industry. We work with large customers in the banking and insurance & manufacturing sectors as well as with medium-sized and small companies. In addition, we offer solutions for hospitals, educational institutions, caterers and vending machine operators, among others.
In which type of company catering are contidata solutions used?
We have solutions from large to small - company restaurant, bistro & kiosk, store, meeting rooms, home office and vending solutions
How can I contact contidata?
Westfalendamm 284
DE-44141 Dortmund
+49(0)231/566 00 - 0
info@contidata.de
Is the consultation without obligation?
Yes, the first consultation is completely without obligation.
How do I contact contidata support?
Tel.: +49 (0) 231 / 566 00 50
E-mail: support@contidata.com
Our hotline is available from Monday - Friday between 07:00 and 16:00.
Does contidata have solutions for my small kiosk?
Yes, you can find them here.
Does contidata care about data protection?
Actually, privacy is quite simple - we do not share your data with anyone. If you are on our mailing list, you can easily unsubscribe. You will find a corresponding option at the end of every newsletter we send you. To ensure data protection, we have appointed a data protection officer.
What happens when the Internet goes down?
Our POS systems also work in offline mode.
Does contidata offer cloud-based solutions?
Yes, the solutions run on our cloud. Alternatively, we can host everything at your site.
How do I put together the right solution for my business?
Together with consultants from contidata you will arrive at the perfect solution.
I have very special requirements in company catering - can contidata help me?
Yes, for sure - contact our consultants at + 49 (0) 231 566 00 - 0
What happens in case of technical problems?
Contact our support so that the incident is recorded and prioritized in the ticketing system. If possible, we will solve your problem directly via remote maintenance.
What are the general system requirements?
If we install our cloud solution on your hardware, we will be happy to inform you about the system requirements. Otherwise, you will get everything pre-installed from us. In general, the following requirements apply:
System requirements MAXXplan PC (operations manager software):
Windows 10
CPU 2 GHZ, 4 GB RAM, 100 GB hard disk space
System requirements MAXXplan Web PC (operations manager software):
Windows 10,
CPU 2 GHZ, 4 GB RAM, 100 GB hard disk space
Web browser: Chrome, Firefox, MS Edge
System requirements SQL Server
Operating system Windows Server 2016 or higher
Windows Server 2019
SQL Server 2016 or higher
CPU 2 GHZ, 8 GB RAM, 100 GB hard disk space
Is the contidata system compatible with my smart card system?
The contidata system is compatible with all common smart card systems.
Are the contidata solutions fiscally compliant?
Yes. Of course, we support the Cash Security Ordinance required by the Federal Ministry of Finance, as well as the RKSV in Austria.
Can I top up my credit online?
Yes. Employees can top up the credit at any time via our app or via MAXXshop.
How can employees pay at the cash register?
With your RFID chip card and token, which you load beforehand at the loading terminal, via app or web application. All current payment options such as Girocard, credit card, Google Pay, Apple Pay, Paypal, etc. and cash payment are available at the checkout.
Are there solutions for employees who work in a home office?
Yes, for example, the menu can be pre-ordered via the MAXXapp.
Can I manage my existing vending machines with the POS system?
Yes we use the standard MDB and BDV interfaces. Please contact our sales department at + 49 (0) 231 566 00 - 0 so that we can discuss this in detail.
To which ERP systems do interfaces already exist?
contidata MAXXplan has a high degree of dialog friendliness. Open B2B import/export interfaces of personnel and cost center master data from SAP, Paisy, Datev, Interflex, Bosch, Kaba, etc. are given. In addition, we offer interfaces to enterprise resource planning systems such as KOST, MBS5, Herrlich & Ramuschkat and delegate.
Contact us
Communication at eye level and cooperation in partnership are among our most important principles. Contact us to plan and realize your customized solution together with the contidata team.